Frequently Asked Questions
What are your pick up hours?
Noon-1 PM and 5-6 PM on Monday, Wednesday and Friday.
Why the limited pickup hours?
We only compound and do not have a pharmacy floor for shopping. Each prescription is custom made in our lab so it is not practical to wait in the pharmacy. We do know that these limited pick up hours may be inconvenient and invite you to look at our free local delivery, alternate pick up sites in Mechanicsburg and Harrisburg(open 9-6 M-F, 9-12 Sat), or our ship-anywhere program(small fee). Rest assured, we are busy in the lab making your personalized medicine and will contact you as soon as it is ready.
Where is your free local delivery area?
From Carlisle to Hershey and from Harrisburg to Middletown and everything in between.
How do I arrange for local delivery?
Pay via credit card when we call and tell you your item is ready and tell us what evening between 6-9 PM is good for you. You may also pay our driver. Our drivers are our employees.
I used to buy compression stockings there. Do you still have them?
No. Sorry, we only compound now. We recommend Good Day Pharmacy in Mechanicsburg (717-728-4200) for Jobst and other compression stocking supplies.
Do you accept Flexible Spending Account (FSA) or Health Savings Account (HSA) cards?
Yes, we are happy to accept FSA & HSA cards. And, we take most credit cards except Amex.
How long does it take for my prescription to be ready?
The time to fill/make each individual prescription varies. We recommend you get the prescription to us in advance so that we can ensure your medicine gets in the queue to be made.
What are the steps?
- Your doctor sends us the prescription
- If this is your first time filling with us, please fill out our new patient form on our home page.
- We call you for price approval. We do not take insurance (see below for more).
- We make it in our lab.
- We will call you when it is ready.
Do you take insurance?
No. Insurance companies do not understand custom made formulations nor are they set up to adjudicate in real time a multiple component medication. However, you may submit to your insurer for reimbursement after. Call them for their Compound Claim Form. If you need help filling out the ingredient details on the form, we are happy to help.
How much will it cost?
80% of the compounds we make cost between $1-2 per day. 18% of them fall in the >$2-5 range. 2% are >$5 per day. We always get price approval from you first before we make you a new prescription
What is compounding?
Pharmacy compounding plays an essential role in the American healthcare system. In traditional compounding, pharmacists create a customized medication, most often from pure ingredients, for an individual patient pursuant to a prescription. Pharmacists’ ability to compound medications is authorized in federal law for good reason: While manufactured drugs are the standard, those don’t come in strengths and dosage forms that are right for everyone, and healthcare practitioners need to be
able to prescribe customized medications when, in their judgment, a manufactured drug is not the best course of therapy for a human or animal patient.
Is compounding legitimate and regulated?
Short answer. Yes to both. We are highly regulated. Long answer below.
Pharmacy compounding is not a new phenomenon. It goes back a thousand years or more, to the very beginnings of pharmacy practice. In an ancient world in which standardized, mass-produced drugs were not yet dreamed of, compounding was pharmacy — mixing ingredients to create a treatment for a specific person or animal.
Pharmacy practice has come a long way since then, and so has pharmacy compounding. What has remained consistent is the role of compounding in healthcare. These days, upon an order from a prescriber, traditional compounding pharmacies use pure ingredients to create customized medications for a specific human or animal patient.
Pharmacy compounding for human patients, then, is a legacy therapy that existed well before the establishment of mass-produced drugs and government regulation of those drugs. But being a legacy does not mean it’s obsolete or unimportant; in fact, the American healthcare system depends on pharmacy compounding. Compounding is an appropriate and essential therapy option when, in the judgement of a prescriber, an FDA-approved, mass-produced drug is not suited to a specific human patient’s need. This is why it is enshrined in the U. S. Food, Drug & Cosmetic Act and permitted so long as certain criteria are met.
From the simple addition of grape flavoring for a child’s medication to the compounding of critical medications in shortage, compounding pharmacies are highly regulated, adhering to high standards of quality and compliance. Just as with pharmaceutical manufacturers, the active pharmaceutical ingredients — API — that compounding pharmacies use must come from FDA-registered facilities and manufacturers. Compounding labs and the equipment in them are subject to exacting regulation and are inspected by state boards of pharmacy and by the FDA. In addition, pharmacy compounders must adhere to state laws and regulations governing compounding as well as standards promulgated by the United States Pharmacopoeia, the internationally recognized standards-setting organization. In fact, many (if not all) states have expressly adopted some or all USP standards directly into their laws. The lives and health of millions of Americans are enriched daily by compounded medications ordered by a physician or other prescriber.
For answers to common questions about our compounding services, explore the FAQs on this page. Here, you’ll find quick insights into how compounding works, who can benefit from it, safety considerations, and more. Our goal is to provide the information you need to make informed decisions about your health.
If you still have questions after reading the FAQs, feel free to contact us—we’re here to help!